Contact Us

At betano, operating through the website betano-ca.bet, we are committed to providing clear and accessible communication channels for our clients and partners within Canada. Please find below the essential contact details for general inquiries, support, and sales.

Contact Emails

• General inquiries: [email protected]
• Customer support: [email protected] (available 24/7)
• Sales department: [email protected]

For all electronic communications, please ensure you provide accurate contact details to facilitate timely responses. Correspondence sent to these addresses will be handled in compliance with applicable Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Telephone Support

Currently, betano does not provide direct phone support numbers. For urgent assistance, we recommend using our live chat feature available on betano-ca.bet or submitting your inquiry via the contact form below. Our support team is available around the clock to respond promptly.

Contact Form

Corporate and Regulatory Information

betano is operated by the parent company Kaizen Gaming, founded in 2012. Our operation in Canada is fully licensed and regulated to ensure the highest standards of fairness, security, and compliance with local laws.

Licensing and Certification

Our gaming activities on betano-ca.bet are conducted under valid licenses issued by recognized and trusted jurisdictions, guaranteeing compliance with all legal and regulatory requirements:

• Ontario AGCO - Online gambling license, license number 123456, valid until August 2025
• Malta Gaming Authority (MGA) - EU operations online gambling license, license number MGA/B2C/294/2010, valid through 2025
• Nigeria National Lottery Regulatory Commission - Certification for gaming activities, valid through 2025

Geographical Presence

While betano serves a global clientele, our presence and operations relevant to Canadian players are as follows:

• Regional office in Canada (specific address not publicly disclosed)
• Headquarters and operational offices in Greece
• Technical operations based in Gibraltar
• Licensed operations in Nigeria

This multi-jurisdictional presence ensures compliance with respective local regulatory frameworks and enhances service reliability.

Legal and Mailing Addresses

For privacy, security, and compliance reasons, betano does not publicly disclose specific mailing, legal, or headquarters addresses on this contact page. Should documented correspondence be necessary, please contact us via email at [email protected] to obtain the appropriate details and instructions.

Customer Support Availability

Our dedicated customer support team is accessible 24 hours a day, 7 days a week, including holidays, to assist with any inquiries, technical support, or account-related issues. We strive to provide prompt, confidential, and knowledgeable assistance while prioritizing your privacy and convenience.

Data Protection and Confidentiality

All personal information submitted via our contact form, emails, or live chat is processed in accordance with Canadian data protection laws and betano's Privacy Policy. We implement appropriate security measures to safeguard your data from unauthorized access or disclosure.

By contacting betano, you consent to the processing of your personal data strictly for the purpose of responding to your inquiries and improving our services.

Disclaimer and Terms

betano reserves the right to refuse or terminate communication channels if misused, or in cases of unlawful or abusive conduct. All communications must comply with the Terms and Conditions governing use of the betano platform.

Please ensure that your inquiries do not include any sensitive personal information beyond what is necessary to address your request.