Terms & Conditions

These Terms govern your relationship with the operator of the online casino platform betano, accessible via betano-ca.bet. By accessing or using this website and its services, you agree to comply with and be bound by these Terms. These Terms are effective as of June 30, 2025, and shall remain in force until amended or replaced in accordance with the provisions herein.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Refers to the legal entity operating the betano online casino platform, responsible for providing and managing all services at betano-ca.bet.
• User: Any individual who accesses or uses the services of betano, including visitors, registrants, and players.
• Player: A User who has registered an account with the Operator and participates in gambling activities offered via the betano platform.
• Bet: A wager or stake placed by a Player on the outcome of a game or event available through the platform.
• Bonus: Any promotional offer, reward, incentive, or credit provided by the Operator to Players, subject to specific terms and conditions.
• Wagering/Wager: The act or total value of placing bets or stakes, including through qualifying games for bonus activation.
• KYC (Know Your Customer): Process of verifying the identity, age, and other relevant information of Users to ensure compliance with regulatory requirements.

Account Registration

Access to the gambling services of betano requires the creation of an account subject to the following conditions:

• Age Requirements: Users must be at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher. Minors and unauthorized individuals are strictly prohibited from registering.
• Registration Process:
  • Users must provide complete, accurate, and truthful personal information during registration, including a valid email address verified by the Operator.
  • Users are required to undergo a KYC verification process by submitting official identity documents as requested. Failure to provide valid documents results in account suspension or closure.
  • Password creation must follow security best practices, and Users are responsible for maintaining the confidentiality of their credentials.
• User Obligations: Users must update their account details if any information changes and must not allow third parties to use their accounts.

Betting & Gameplay Rules

The following rules govern the placing of bets and conduct on betano:

• Bet Placement:
  • Bets must respect the minimum and maximum limits set for each game or event, clearly displayed on the platform.
  • Only bets made using the funds legitimately available in the Player's account are permitted.
  • Available bet types correspond to those officially offered within each game's rules.
• Cancellation and Modification: Once a bet is confirmed and accepted by the Operator, it cannot be cancelled or changed except in cases of error or system faults, where applicable refunds or corrections will be handled at the Operator's discretion.
• Player Conduct: Players must maintain appropriate conduct in live casino sessions, chat rooms, and other interactive features. The use of abusive language, threats, collusion attempts, fraudulent activity, or any behavior that disrupts the fair operation of the platform is strictly forbidden and may result in account suspension or termination.

Bonus Terms

Bonuses offered by betano are subject to the following terms and conditions:

• Activation Requirements: Bonuses may require minimum deposit amounts or registration criteria as specified in individual promotions.
• Wagering Requirements: To withdraw bonus funds or winnings, Players must fulfill wagering requirements within the specified timeframe. Wagering is expressed as a multiple of the bonus and/or deposit amount and must be completed within the promotion's validity period.
• Prohibited Games and Actions: Certain games or bet types may be excluded from wagering contributions or completely prohibited during bonus play as outlined in the respective bonus terms.
• Promotion Combinations: Bonuses and promotions cannot be combined unless explicitly permitted. Players may claim only one active promotion at a time unless otherwise stated.

Payments & Withdrawals

Betano offers a variety of secure deposit and withdrawal methods compliant with Canadian regulatory standards, including but not limited to:

• Deposit Methods: Credit/debit cards, e-wallets, and cryptocurrency transfers supported by the platform.
• Withdrawal Methods: Withdrawals are processed through the same or alternative approved payment methods, subject to verification and anti-money laundering checks.
• Limits and Fees: Minimum and maximum limits for deposits and withdrawals apply and are stated within the user account section. Betano does not charge fees for deposits; withdrawal fees may apply depending on the method.
• Processing Times: Deposit transactions are generally instant; withdrawal requests are processed within 1-5 business days depending on the payment method and verification status.
• Refund Conditions: Refunds of bets or bonuses are executed at the Operator's discretion under exceptional circumstances such as technical errors or regulatory requirements.

Limitation of Liability

The Operator undertakes to provide fair gameplay and accurate results through established and certified gaming software. However, betano disclaims liability for:

• Technical failures, including hardware, software, or network interruptions outside the Operator's control.
• Delays, omissions, or errors occurring due to causes beyond reasonable control.
• Losses or damages arising from unauthorized access, fraud, or user negligence.

The maximum compensation payable by the Operator under any circumstance shall not exceed the amount of the Player's original bet related to the disputed transaction or event.

Intellectual Property Rights

All content, software, graphics, logos, text, and other materials on the betano platform are protected by copyright, trademark, and other intellectual property laws.

Users are strictly prohibited from copying, reproducing, distributing, or exploiting any content from the platform without express written permission from the Operator.

Privacy & Data Protection

All personal data collected through betano-ca.bet is processed in accordance with the Operator's Privacy Policy. By using the website, Users consent to the collection, use, storage, and protection of their information compliant with applicable Canadian privacy laws and international data protection standards.

Changes to Terms

The Operator reserves the right to modify or update these Terms at any time. Users will be notified of material changes via one or more of the following channels:

• Direct email communication to the registered address.
• Prominent banner notifications on the betano-ca.bet website.

Continued use of the platform after such updates constitutes acceptance of the revised Terms. Users disagreeing with the changes may discontinue use at their discretion.

Termination & Suspension

Betano may suspend or terminate a User's account under, but not limited to, the following grounds:

• Violation of these Terms or regulatory requirements.
• Suspected fraudulent activity or abuse.
• Failure to complete KYC verification or provide requested documentation.

Upon termination, any outstanding funds in the User's account will be refunded in accordance with applicable rules and after necessary checks. Users will be notified via registered email or platform messaging of such actions.

Governing Law & Jurisdiction

These Terms and any disputes arising in connection with the services provided by betano are governed by the laws of the Province of Ontario, Canada. The Ontario Alcohol and Gaming Commission (AGCO) acts as the primary regulatory authority.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, or may be resolved through binding arbitration where agreed by the parties.

Contact Information

For any inquiries or support regarding your account or these Terms, please use the following contact details:

• General Inquiries: [email protected]
• Customer Support: [email protected]
• Sales Department: [email protected]
• Official Website: https://betano-ca.bet

Note: Where addresses and phone numbers are not specified, please contact via email or the website contact form for further assistance.