Privacy Policy

This Privacy Policy explains how betano collects, uses, discloses, and safeguards the personal information of its users, including players and visitors to betano-ca.bet. It applies to all individuals who register for or use the services provided on the betano-ca.bet platform. This policy is effective as of June 2025 and is designed to comply with all applicable laws and regulatory requirements within Canada, including Ontario's regulatory framework, as well as recognized industry standards for online gambling privacy practices.

Who We Are

betano is operated by Kaizen Gaming, a company established in 2012, with a presence across multiple jurisdictions including Canada, Greece, Gibraltar, and Nigeria. Our regional office responsible for Canadian operations is located in Canada, serving clients under the Ontario Gaming and Liquor Control framework. The legal entity operates under multiple licenses, prominently those issued by the Ontario Alcohol and Gaming Commission (AGCO), Malta Gaming Authority (MGA), and the Nigeria National Lottery Regulatory Commission.

While precise legal and mailing addresses are not specified publicly, betano's compliance extends to all operational regions. For any inquiries concerning data protection, please contact our Data Protection Officer (DPO) or data protection department via email:

General inquiries: [email protected]
Support department: [email protected]
Sales department: [email protected]

What Personal Data We Collect

To provide its services, betano collects various categories of personal and technical data from users:

Personal Data: This includes full name, date of birth, email address, telephone number, residential address, and payment details necessary for account setup, verification, and payout processes.
Technical Data: Such as IP address, device information (including browser type and operating system), geolocation data, and server logs. These are collected to monitor and improve system performance and security.
Payment Data: Credit/debit card details, bank account numbers, transaction history, and billing information used for processing deposits and withdrawals safely and compliantly.
Behavioral Data: Information on betting activity, game preferences, clicks, session duration, and interactions within the betano platform, utilized for service personalization and risk management.
Cookies and Similar Technologies: betano uses session cookies, persistent cookies, and third-party cookies to facilitate user sessions, analyze user behavior for analytics, and deliver targeted advertising where consented.

Legal Basis for Processing

The processing of your personal data by betano is based on the following legal grounds:

User Consent: When you register on betano-ca.bet and opt in for specific services, marketing communications, or tracking technologies, your explicit consent forms the legal basis.
Contractual Necessity: Processing is essential for the performance and execution of the user agreement, including managing your account, facilitating withdrawals, and delivering gaming services.
Legitimate Interests: betano processes data to prevent fraud, ensure security, improve platform functionality, and conduct analytics within the scope of legitimate business interests.
Compliance with Legal Obligations: betano complies with pertinent Canadian and international regulatory requirements including KYC (Know Your Customer), AML (Anti-Money Laundering) verifications, gaming regulations, and reporting duties imposed by the Ontario AGCO and other authorities.

Purpose of Processing

Your personal data are processed by betano for the following purposes:

To provide and maintain safe and reliable casino gaming services.
To verify your identity and assess eligibility, including compliance checks mandated by gaming laws and regulations.
To process deposits, withdrawals, and other financial transactions securely and in compliance with applicable banking standards.
To send marketing communications and promotions, subject to your consent and applicable laws.
To analyze and improve the performance and functionality of betano's services through aggregated data and behavioral analysis.
To detect, prevent, and respond to fraud, abuse, money laundering, and other prohibited activities.
To meet legal and regulatory reporting requirements imposed by Canadian authorities and other jurisdictions where betano operates.

Disclosure & Sharing

betano may disclose your personal data under the following circumstances and to authorized recipients:

Payment Partners: Banks, payment processors, and financial institutions involved in transaction processing.
Service Providers and Contractors: Third-party IT, security, marketing, and customer service providers who support betano operations under strict confidentiality agreements.
Regulatory Authorities: Government agencies and gambling regulators such as Ontario AGCO, Malta Gaming Authority, and Nigerian regulatory bodies, for compliance and legal reporting.
Affiliates: Kaizen Gaming group companies and subsidiaries (e.g., Stoiximan), solely for operational and compliance purposes.
Advertising Networks: With your explicit consent, betano may share data with advertising partners to deliver targeted promotions and measure campaign effectiveness.

All disclosures comply with applicable data protection laws and are governed by contracts ensuring appropriate safeguards.

International Transfers

Your personal data may be transferred and processed in jurisdictions outside of Canada, including Greece, Gibraltar, Malta, and Nigeria, where betano maintains operational offices or service providers. Such transfers are conducted with full adherence to Canadian privacy laws and include protective measures such as:

Standard Contractual Clauses (SCC) approved by data protection authorities.
International agreements ensuring adequate data protection standards.
Data processing agreements that bind recipients to comply with privacy and security obligations.

betano does not transfer personal data to countries lacking adequate legal protections without suitable safeguards.

Data Retention

betano retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, subject to legal and regulatory requirements:

Active User Data: Maintained for the duration of your account activity.
Closed Accounts: Personal data is retained no longer than five (5) years after account closure to ensure compliance with legal obligations, prevent fraud, and resolve disputes.
Marketing Data: Retained until you withdraw consent or for the statutory limitation periods where applicable.
Logs and Analytics: Aggregated or anonymized data may be kept for longer periods to support business analytics and service improvements.

You may request deletion or restriction of your data subject to applicable laws and legitimate requirements betano must observe.

Your Rights

Under Canadian privacy legislation and related data protection principles, you have the following rights regarding your personal data processed by betano:

Access: Request confirmation of whether we hold your personal data and obtain a copy of that data.
Correction: Request correction of any inaccurate or incomplete personal data maintained by betano.
Deletion: Request erasure of your personal data, subject to legal, regulatory, or contractual retention obligations.
Restriction of Processing: Request that processing of your personal data be limited in certain circumstances.
Objection: Object to processing based on legitimate interests or direct marketing purposes.
Data Portability: Request your data in a structured, commonly used, and machine-readable format.
Withdrawal of Marketing Consent: You may withdraw any consent to receive marketing communications at any time.

To exercise any of these rights, please contact betano using the contact details provided under the Who We Are and Complaints & Contacts sections below.

Cookies & Tracking Technologies

betano uses various types of cookies and tracking technologies to enhance user experience, ensure security, and provide personalized services:

Session Cookies: Temporary cookies that enable website functionality during your session. These are deleted once you close your browser.
Persistent Cookies: Remain on your device for a set period and facilitate features such as "remember me" login and language preferences.
Third-Party Cookies: Set by external providers for analytics, advertising, and social media integration with your consent.

Cookies serve the following purposes:

Functional: Essential for website operation and secure login.
Analytical: Help betano understand how users interact with the site and improve performance.
Advertising: Support targeted marketing and measurement of campaign effectiveness.

You may manage or disable cookies via your web browser settings or through betano's internal cookie management panel, keeping in mind that disabling some cookies may affect site functionality.

Data Security

betano implements robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

Use of SSL (Secure Socket Layer) encryption on all data transmissions to safeguard data in transit.
Encryption of sensitive data stored in databases and backups.
Strict access control policies limiting data access to authorized personnel only.
Regular security audits, vulnerability assessments, and penetration testing.
Continuous training of staff on data protection best practices and compliance obligations.
Incident response plans to address and mitigate any data breaches promptly.

Complaints & Contacts

If you have any questions about this Privacy Policy or wish to raise a complaint regarding the handling of your personal data, you may contact betano's data protection team at:

Email: [email protected]

Complaints will be addressed promptly in accordance with applicable privacy laws. Additionally, if you feel your privacy rights have been violated, you may lodge a complaint with the relevant Canadian data protection authority, such as the Office of the Privacy Commissioner of Canada.

Updates

betano reviews this Privacy Policy regularly to ensure compliance with applicable laws and best practices. Any material changes to the policy will be posted prominently on betano-ca.bet and communicated via email or in-account notifications where appropriate.

This Privacy Policy was last updated in June 2025.