Responsible Gaming

Responsible gaming at betano is founded on the principle of promoting a conscious and balanced approach to gambling as a form of entertainment. It aims to ensure that all players understand the nature of gambling, including the risks involved, while enjoying safe and controlled play. betano is committed to providing comprehensive support and resources to assist players in maintaining control over their gambling activities and to intervene where necessary to promote their wellbeing.

Risk Awareness

Understanding the signs of potential gambling addiction is essential for maintaining safe gaming behavior. Players may show signs such as:

Frequent or increasing betting beyond initial intentions.
Persistent thoughts about gambling outside of active play sessions.
Difficulty stopping or reducing gambling activity despite negative consequences.
Chasing losses by continuing to gamble to recover funds.
Neglecting personal, professional, or social responsibilities due to gambling.

To assist in self-assessment, betano encourages players to consider the following statements and honestly evaluate their gambling behavior:

Do you often find yourself thinking about when you can next gamble?
Have you felt the need to gamble with larger amounts to achieve the same excitement?
Do you try to conceal the extent of your gambling from family or friends?
Have you ever gambled to relieve feelings of stress or anxiety?
Do you feel restless or irritable when attempting to cut down or stop gambling?

Answering "yes" to one or more of these questions may indicate a risk of developing gambling-related problems. If this applies, players are urged to use the support tools available or to seek professional assistance.

Limits & Tools

betano offers a suite of tools to help players maintain control over their gambling activity, including deposit limits and time management features. These tools are accessible through the player's personal account dashboard.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to restrict the total amount of money deposited within those timeframes. To configure deposit limits:

Log into your betano personal account at https://betano-ca.bet.
Access the "Responsible Gaming" or "Limits" section in your account settings.
Select the desired deposit limit type: daily, weekly, or monthly.
Enter the maximum amount you wish to deposit for the selected period.
Confirm and save your settings.

Once a limit is set, it cannot be increased until the existing period expires, ensuring a cooling-off effect.

Time Spent Limits and Session Timers

Players may also set session timers that notify or automatically log out after a predetermined time of continuous play, helping to manage the total time spent gambling.

Time-Out (Temporary Breaks)

If additional pause is needed, players can activate a "Time-Out" period, temporarily suspending account activity for a duration between 24 and 72 hours. To initiate a Time-Out:

Navigate to the "Responsible Gaming" section in your personal account.
Select "Time-Out" and choose a break duration of 24, 48, or 72 hours.
Confirm your selection to activate the temporary suspension.

During this Time-Out, players cannot access their accounts or engage in any gambling activity but may still access responsible gaming information.

Self-Exclusion

betano provides a formal self-exclusion scheme designed for players who require a longer or permanent break from gambling. This feature allows players to block their access to their account for a specified period of time or indefinitely, to protect their wellbeing.

How to Self-Exclude

Log into your personal account and enter the "Responsible Gaming" section.
Select the "Self-Exclusion" option.
Choose the desired exclusion period. Options include:

Temporary exclusion from 6 months up to 5 years
Permanent exclusion (lifetime)

Confirm the self-exclusion request by following on-screen instructions and acknowledging the terms.
Contact betano support via [email protected] for any assistance required during the process.

Consequences of Self-Exclusion

Access to the player's account will be fully blocked for the chosen duration; login attempts will be denied.
Players cannot place bets, make deposits, or engage in any transactions.
Withdrawals of any remaining account balance can be requested before exclusion; however, no funds will be added during the self-exclusion period.
Once self-exclusion is initiated, betano will not lift the restrictions until the chosen timeframe expires or, in case of permanent exclusion, indefinitely.

Self-exclusion is a serious measure aimed at prioritizing player wellbeing and is supported in accordance with Ontario's regulatory requirements and best industry practices.

Support Resources

betano recognizes the importance of professional support in addressing gambling-related issues and provides players with information about reputable organizations available in Canada and internationally. These organizations offer guidance, counseling, and assistance for individuals facing gambling problems:

GAMCARE: A UK-based organization providing confidential support, advice, and free counseling services to problem gamblers. Their resources are accessible internationally. Website: www.gamcare.org.uk
Gamblers Anonymous Canada: A fellowship of men and women who share their experiences to overcome gambling addiction. Meetings and support groups are available nationwide. Website: www.gacanada.org
Ontario Problem Gambling Helpline: A confidential 24/7 helpline offering support, assessment, and referrals in Ontario. Phone: 1-888-230-3505; Website: www.connexontario.ca
Problem Gambling Helpline (Canada): Toll-free number providing confidential help for anyone affected by problem gambling. Phone: 1-888-795-6111
National Council on Problem Gambling (USA): Offers resources and referrals for problem gamblers and their families. Website: www.ncpgambling.org

These organizations provide free, confidential, and professional assistance tailored to address gambling addiction and its effects.

Help for Family

Family members and close friends of individuals with gambling issues can play a critical role in encouraging positive change. betano advises the following when approaching a loved one suspected of struggling with gambling problems:

Express concern calmly and without judgment, focusing on observed behaviors and their impact.
Listen actively and empathetically to encourage open communication.
Encourage seeking professional help early, such as contacting support groups or licensed therapists.
Provide information about family support forums and chats that offer advice and shared experiences.

Recommended family support resources include:

Gam-Anon: A fellowship focused on providing support to family and friends of problem gamblers. Website: www.gam-anon.org
Family Support Forums: Online communities and moderated chats where families share experiences and coping strategies; for example, BeGambleAware Family Support
Encouraging professional counseling or referral to psychotherapists specialising in addiction treatment.
Accessing relevant helplines to obtain advice on supporting affected individuals.

Family involvement and sustained support greatly improve recovery prospects for those with gambling difficulties.

Operator's Commitment

betano implements strict internal procedures to identify and mitigate gambling-related risks, safeguarding player interests and complying with Canadian (Ontario AGCO) regulatory frameworks and international standards.

Behavioral Risk-Check Procedures

Continuous monitoring of player activity to detect patterns indicative of problem gambling, such as excessive losses, frequent bets beyond typical behavior, or sudden changes in activity.
Use of advanced analytics to flag transactions and session behaviors that may signal emerging risks.
Automated warning messages delivered via account notifications or email when risky behavior thresholds are surpassed.

Proactive Support Contact

In cases where risk patterns are identified, betano may initiate direct contact with the player to offer support resources, recommend setting limits, or suggest use of self-exclusion tools. All outreach respects player privacy and confidentiality and aims solely to promote responsible gaming conduct.

Updates

betano is committed to maintaining the responsible gaming policies and resources in line with evolving legal requirements and industry best practices. Players will be promptly notified of any changes or updates through:

Direct e-mail notifications sent to the registered email address.
Information banners displayed prominently on the betano-ca.bet website.

For transparency, the date of the most recent update to this Responsible Gaming page is clearly indicated at the end of the document.

Contact & Feedback

Players seeking assistance with responsible gaming or wishing to request support and intervention services may contact the betano Responsible Gaming Department through the following channels:

Email: [email protected]
General inquiries: [email protected]

While no dedicated phone line is currently listed, responses will be provided promptly via email. Players are encouraged to reach out for:

Setting or adjusting personal limits.
Activation of self-exclusion or time-out periods.
Guidance on problem gambling concerns.
Feedback regarding responsible gaming services and improvements.

An online feedback form for support requests and self-control assistance is integrated within the player account portal under the "Responsible Gaming" section for convenient and confidential communication.

Last updated: June 2025